@Thiel
My grasp of English is obviously lacking, but I'm inclined to think that:
"I can only offer my (...) assurances that it was not done with any malice" = not meant anything wrong.
"(...) not done
without any malice" = not lacking malice = wanted to do wrong.
But that's a digression, and anyway I'm not the negative character of Gollevainen's original post which is about potentially quite sad situation, that hopefully will be solved painlessly.